New Mill Publishing respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we may collect, why we collect it, how it is used and what rights you have regarding your personal data.
What personal information we collect
We may collect personal information when you:
- Contact us through our website or by email
- Subscribe to our mailing list
- Purchase a book, digital product or other item
- Request information from us
- Communicate with us about an order or enquiry
The information collected may include your name, email address, postal address, telephone number and any other information you choose to provide.
How we use your information
We may use your information to:
- Respond to enquiries
- Process and fulfil orders
- Provide customer support
- Send information you have requested
- Send newsletters or marketing emails where you have chosen to receive them
- Maintain appropriate business and financial records
- Meet legal, accounting and regulatory requirements
We do not sell your personal information.
Email subscriptions
If you subscribe to receive emails from New Mill Publishing, your email address and any other information you provide may be processed through our email marketing provider, EmailOctopus.
We currently use a double opt-in process for email subscriptions.
You can unsubscribe at any time by clicking the unsubscribe link contained in our emails.
Orders and payments
When you place an order through New Mill Publishing, we may collect the information required to process and fulfil your purchase, including your name, contact details and delivery address.
Payments are processed through Stripe.
New Mill Publishing does not receive or store your full credit or debit card details.
Stripe processes payment information in accordance with its own privacy and security policies.
Contact forms and email enquiries
If you contact us through our website or by email, we use the information you provide to respond to your enquiry.
We may retain correspondence where necessary for customer service, administrative or legal purposes.
Cookies
Our website may use cookies to help the website function correctly and improve the visitor experience.
Cookies are small files stored on your device by your web browser.
Some cookies may be necessary for the operation of the website, while others may be associated with services such as analytics, payment processing or embedded content.
You can control or delete cookies through your browser settings.
Website analytics
We may use website analytics to understand how visitors use our website.
This may include information such as:
- Number of visitors
- Pages viewed
- Approximate location
- Type of device or browser used
- How visitors arrived at the website
Analytics information is generally used to understand and improve the performance of our website.
Embedded content from other websites
Pages on this website may include embedded content such as videos, images, links or other material from third-party websites.
Embedded content may behave in the same way as if you had visited the third-party website directly.
Those websites may collect information about you, use cookies or monitor your interaction with their content in accordance with their own privacy policies.
Who we share information with
We do not sell or rent personal information to other organisations.
Where necessary, information may be processed by trusted service providers that help us operate our business.
These may include:
- Website hosting providers
- Payment providers such as Stripe
- Email marketing providers such as EmailOctopus
- Delivery or postal services where required to fulfil an order
- Professional advisers or authorities where required by law
We only share information where reasonably necessary for these purposes.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Different types of information may need to be retained for different periods.
For example, order and financial records may need to be retained to meet accounting, tax or legal requirements.
Email marketing information may be retained until you unsubscribe or ask us to remove your information.
How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.
Our website and business services may use third-party providers that maintain their own security measures.
Your data protection rights
Under UK data protection law, you may have rights regarding your personal information.
Depending on the circumstances, these may include the right to:
- Ask what personal information we hold about you
- Request a copy of your personal information
- Ask us to correct inaccurate information
- Ask us to delete information in certain circumstances
- Restrict or object to certain uses of your information
- Withdraw consent where we rely on consent
If you would like to exercise any of these rights, please contact us.
Data breaches
If we become aware of a personal-data breach, we will investigate it and take appropriate action in accordance with applicable UK data-protection law.
Where required, we will notify the appropriate authorities and affected individuals.
Third-party information
New Mill Publishing does not normally purchase or obtain personal information from third-party marketing databases.
Data controller
New Mill Publishing is the data controller responsible for personal information collected through this website.
Contact us
If you have any questions about this Privacy Policy or the personal information we hold about you, please go to our contact page:
Website: newmillpublishing.com
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.
Last updated: October 2026